Views:

Even if you have used the Portal before, you need to register again. A quick guide to registering is attached below.

To show some of the changes, short training videos have been produced. These are available here. Please note a password is required to access the videos and this is UKHO

Full details are available in the User Guides below:

Document Name

Description

Contents

Logging in and Forgotten Passwords

A guide showing how to log in and how to request a new password.

1. Initial registration

2. Signing in

3. User Profile

4. Reset a password

Case Creation and Management

A guide showing the case creation process, viewing cases and other case management features.

1. Creating a new case

2. Case Views and Filters

3. Searching

4. Case management

Knowledgebase use

A guide showing Knowledgebase functionality.

1. How to search

2. Favourites

3. Ratings and comments

User Management (for Admin Users)

A guide showing what Portal Admin users can do.

1. User View and searching

2. Creating a user

3. Updating a user

4. How to lock accounts

5. How to deactivate users

Best Practice Case Logging Guide for Distributors

A guide showing the meaning and purpose of "Functions".

1. Functions, with examples

2. Sub Functions, with examples

3. Case logging examples

 

If you wish to download all of the user guides in a zip file please click here

For the CS Portal Logging Aide, please see attachment below.

 

Keywords: CS, CS Portal, CSP, log, call, query, enquiry, raise, create, user support, chart agent, Distributor, close case, log on, login, sign in, register

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